Returns and refunds

You are welcome to open and inspect your parcel while the courier is still there. If something is damaged, wrong or missing, refuse the delivery and call us the same day — that is by far the quickest way to resolve it.

If a product is faulty or not what was described, contact us within 7 days of delivery. Message us on WhatsApp with your order number and a photo of the problem, and we will arrange collection or replacement.

Products must be returned unused and in their original packaging.

For hygiene reasons we cannot accept returns of opened personal care, beauty or grooming products unless the item is faulty.

We also cannot accept returns where the damage was caused after delivery, or where the product has been used beyond what is needed to check that it works.

Once we have received and checked the returned product, we refund the amount you paid. Bank transfer payments are returned to the account you paid from. For cash-on-delivery orders we ask for your bank details so we can transfer the refund.

Refunds are normally processed within 5 working days of us receiving the return.

You can cancel free of charge at any time before your order is dispatched. Message us with your order number and we will cancel it and confirm.